Contact information
Contact Kirkby William
We are here to help, wherever you are in the world.
Customer Support
For questions about your order, shipping, returns, repairs or anything else, email us at:
Please include your order number if your enquiry relates to an existing order — it helps us sort things faster.
Response Times
We aim to respond to all enquiries within 24 hours. On weekends, response times may be slightly longer — up to 48 hours.
Order Enquiries
- Order status & tracking — tracking is emailed the moment your piece leaves our facility. If you have not received it, check your spam folder first, then email us
- Pre-orders — the Kirkby Croco Clutch ships in November. We will email you the moment your piece is on its way
- Returns & exchanges — see our Return & Refund Policy, then email us with your order number and a photo of the piece
- Repairs — we repair functional damage for as long as you own your piece. Email us to start a repair request
Press & Partnerships
For media, wholesale or partnership enquiries, contact wk@gorvay.com with "Press" or "Partnerships" in the subject line.
Follow Us
Instagram: @williamkby