Shipping policy
Kirkby William Shipping Policy
Every Kirkby William piece is quality tested and carefully inspected before it leaves our facility. All orders ship with insured, tracked delivery, wherever you are in the world.
Shipping Costs
All orders ship with insured, tracked delivery. Taxes and duties are included at checkout, so there is nothing to pay on arrival — no surprise customs fees, ever.
Processing Times
- In-stock orders ship within 24 to 48 hours of purchase
- Pre-orders ship within 24 to 48 hours of stock arriving from production
You will receive an email with full tracking the moment your piece leaves our facility.
Pre-Orders
The Kirkby Croco Clutch is currently available for pre-order, with shipping expected in November. Pre-ordering reserves your piece from the current production run. As soon as your unit arrives from production, it ships within 24 to 48 hours with full tracking.
Estimated shipping timeframes are estimates only and may change due to production or freight delays. We will notify you by email of any significant delay. You may cancel a pre-order for a full refund at any time before your order has shipped.
International Shipping
Yes, we ship worldwide. Every order is sent with insured, tracked delivery, and taxes and duties are included at checkout regardless of destination.
Delivery Times
Once shipped, delivery times vary by destination and carrier. Tracking is provided on every order so you can follow your piece from our facility to your door. We are not liable for delays caused by carriers or customs once an order has left our facility, but if anything goes wrong in transit, email us and we will sort it — every shipment is insured.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly supplied address. If you notice an error, contact us immediately at wk@gorvay.com and we will do our best to update it before dispatch.
Lost or Damaged in Transit
All shipments are insured. If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the piece and packaging. If your tracking shows no movement or your order appears lost, email us and we will investigate with the carrier and arrange a replacement or resolution.
Questions?
A dedicated support team is on hand, wherever you are in the world. Weekend responses may take up to 48 hours.
Reach us at: wk@gorvay.com